Working from home: my advice

There are as many articles about working from home as there are people who work from home. But I’ve been asked by a few people about my experiences, so looking back on the last nearly seven years, here’s what stands out.

Let’s keep a few things in mind first. Not everyone has the privilege of being able to work from home. In the midst of a pandemic, I feel for them. Also, working from home for a few weeks as an emergency is different from doing it all the time. Routine work from home you plan ahead for. It probably doesn’t involve having your partner and children around all the time while you also worry about a global pandemic and economic collapse. Just do the best you can and understand that your best now probably looks a lot different than your best a few months ago.

Your environment

Ideally, you’ll want a separate room that’s walled off from the rest of the house. This gives you the ability to focus and sets boundaries for you and others. If that’s not possible, get yourself the most secluded space you can. Make sure you have enough space for your laptop and any additional equipment you might need. Make sure there are power outlets available. I also ensure there’s space for mug of coffee or a cup of water, depending on the time of day.

When it comes to noise, you might not get much choice. If you like having chaos in the background, that’s great. With a partner, pets, or kids at home, you’ll probably get that. Noise canceling headphones are a good thing to have, but keep in mind that “noise canceling” means “the hum of your HVAC” not “the shriek of your toddler”. I personally tend to listen to podcasts. I’m generally not paying active attention, but the background talking helps. If I’m reading intently or writing, then I’ll shut it off.

Also consider what’s behind you. You’ll probably be on video calls a lot. Does the background send the message you want? Most people will understand a messy room, but if it bothers you, now’s the time to address it. Be particularly careful if someone can walk into frame unexpectedly. Years ago, I’m pretty sure I saw someone walk out of the shower in the background of a call with a coworker. That was awkward. You may consider having some kind of visual indicator: a flag or a light or something. Anything that will make it clear to those around you that you’re “on air” can help them avoid being in the meeting unexpectedly. But also consider that everyone else is going through this and a cute animal or kid can help everyone relax for a minute.

If you can help it, don’t work from a bed or couch. They’re too comfortable and I’ve found it’s really hard to maintain focus. The only time I’ve worked from bed is when I’ve felt particularly unwell but couldn’t bring myself to not work. (That is a personal failing, not an admirable trait.)

Try to find somewhere with sunlight, too. Especially in winter, having some sunshine really helps my mood. Consider where it will come in, though. You probably don’t want it directly in your face as you look at the screen, nor directly over your shoulder.

Your communication

Get ready to embrace your employer’s video platform of choice. I work in an open source community where a lot of daily communication happens through text-based chat. But video calls add an important human dimension. The in-person conversations you used to have? They happen on a webcam now!

If you have multiple monitors, put the thing you’re looking at on the one with the webcam. That might be the chat application, but it also could be a shared document that you’re looking at. But I can say from experience that it’s really disorienting to be looking at someone in profile the whole time.

On a similar note, try to find a good angle for your webcam. It’s best if it can catch you straight on. Up-nose shots are no fun and looking-down-on-your-forehead shots seem weird.

If your bandwidth isn’t up a video call, disable the video. It’s better to have the audio than nothing. If you’re not normally working from home, you might not have paid for the bandwidth you need, especially if others in the house are streaming movies or something. Also keep in mind that some providers throttle the upload bandwidth, which means that you might be receiving the call clearly, but your video or audio might be on the strugglebus. A business-class connection will generally not have that limitation, so it may be worth checking with your provider on that.

One thing you won’t get working remotely is the random water cooler chatter. That can be really helpful for team bonding. In previous jobs, I’ve done things like pair people up with randomly-selected coworkers and say “schedule a 15 minute call in the next two weeks to talk about anything you want.” I have a script that will draw names out of the hat for you. If you have a chat tool like Slack, IRC, etc, have a channel devoted to chit-chat. People can pop in and shoot the breeze without worrying about bothering someone who is in the zone.

Your self

Dress for success. Or at least for work. In cold weather, I put on jeans. In the summer, I wear shorts. What I don’t wear is pajama pants. I’ve found that I just can’t motivate myself to get work done on days I stay in my pajama pants. Not everyone has that problem, so if you find it works for you, great!

You might also want to shower. Or not. I won’t say how often I shower, but I can assure you it’s not daily. A lot depends on how I feel. If I feel like I need a shower, I take one. Sometimes that’s in the morning, but it’s usually at night or occasionally midday. You may find that you need to do your whole morning routine in order to feel motivated for work. That’s fine, but don’t expect that everyone else will.

Try to get some exercise if you can. I’m really bad at this myself, especially when I’m busy or the weather is bad. But when the weather is nice, a 20 minute walk around the neighborhood is a good chance to get away and think for a few minutes. A standing desk or treadmill desk can help too, or even some hand weights that you use during a call.

You know what’s great? Naps! It’s hard to do this at an office, but one of the things I really like about working from home is that I can go lie down for 20 minutes. “But, Ben!” you say “isn’t that like stealing from the company?!” I look at it this way: I could spend 20 minutes taking a nap, or two hours sitting at my desk but just sort of mindlessly staring at my screen. Which one seems better?

At some point, you’ll want to eat. I see a lot of advice that says “don’t eat at your desk”, but I do that almost every day. I did that when I worked in an office, too. For me, it was a way to shorten the work day a bit. For you, do what works best for you. Experiment a little bit. For me, I also know that I should not keep food within arms reach because I will eat it. All of it. Having a little bit of physical separation from food goes a long way.

Perhaps the most important thing is to give yourself some slack. Being a human is hard, and being a human in the time of pandemic is harder. You have a lot on your mind, and it’s okay if you’re not always at your best. Especially if you’re working from home in a suboptimal situation.

Your boundaries

You should have them. Working from home can really blur the line between work and home. It’s okay to step away for a few minutes to load laundry or run the vacuum. It’s not okay to keep working until 11pm because suddenly your living room is now your office. This is where having a separate office space helps. If you can make it happen.

Communication boundaries with coworkers are important, too. Don’t send an IM if it could be an email or a message in a broader channel. In a previous job we set up an escalation process for help requests in Slack:

  1. Ask in a product- or customer-specific channel with no tagging names, @here, or @channel
  2. If sufficient (use your judgment, based on the urgency) time goes by and you haven’t gotten an answer, repeat the message with @here to alert folks who are available
  3. If that still doesn’t get a response, send an IM to the person you think could help

Your routine

Like I said above, some people find they need to go through the whole routine in order to get motivated for work. That might mean doing makeup and hair and getting dressed in your “grown up” clothes. I’ve even heard of some people who drive their car around the block once just to have that mental routine of a morning commute.

I, on the other hand, do none of that. The closest thing to routine I have is making coffee before I sit down at my desk. For me, I love that I can be out of bed and at work five minutes later. I am not at all a morning person. What I do miss is having a commute home. Especially if you have kids, it can be hard to go straight from work stress to kid stress with no break in between. I don’t really miss the act of commuting, just the time to switch gears. For me, I found that was a good time to do 10 minutes of meditation. It helped me calm down after work and it gave me just enough of a break to be less frazzled with the kids.

Your distractions

I love working from home, but it’s not all great. Being able to step away for 5 minutes to get house work done is a great mental relief. But it’s also possible to get carried away, especially if you’re trying to avoid a hard problem at work. Unloading the dishwasher is fine. But don’t let it snowball into then cleaning out the fridge and scrubbing the stove top and and and.

If you have roommates, spouses, children, etc, they need to know when you’re working and that you should be left alone except in emergency. Find a way to signal that, like wearing your headphones when you walk through the house.

You can do this

Whether you’re making work-from-home a permanent thing, or you’re just work-from-home-during-a-pandemic-oh-god-what-is-happening-in-this-world, I hope some of the advice here helps. If you only take away 12 words, let them be: set boundaries, do what works for you, and go easy on yourself.

Working from home: a collection of thoughts

A few weeks ago, my group participated in a mandatory work from home day. This is an ongoing thing that all groups in the central IT organization are doing in turn. (The reason why is not entirely clear to me. Cynically, I suspect it’s because they want to make people work on snow days or they want to oversubscribe our office space. That’s entirely speculation on my part.) I’m not convinced that test is very useful, since it does little to simulate real-world conditions. Knowing ahead of time that I’d be working from home, I took steps to ensure I was prepared.

Since I normally leave my workstation on anyway, I mainly had to take home my headphones. The rest of my work could be sanely accomplished over SSH, through replicated files (via SpiderOak), or with a web page. My group already uses a Jabber server for IM communication, and we coordinated a Google+ hangout in order to conduct face-to-face meetings. (As an aside, I’ve developed a new management maxim: you should never have more direct reports than can fit in a Google+ hangout.) We worked fairly well that day, at least from my perspective. Since it was a day when no meetings were on my calendar, it was a fairly reclusive day anyway. I did end up having one meeting with someone outside the group, which we conducted via Google+. It worked well enough. A better test would have been conducted on a more meetingful day, with the entire IT organization home at once. Really, a multiple-day test would be better, since I suspect the temptation would be to put off complicated interactions until the following day.

This morning, faced with the possibility of a very unpleasant commute home (near-blizzard conditions existed most of the day), I opted to work from home. This time, I didn’t have my headphones, which wasn’t much of a problem because there was nobody to call. So many people take the days between Christmas and New Year’s Day off that even if I were in the office, it would basically be a ghost town. It was nice to see that an unplanned WFH day worked about the same as the planned one, though it remains an un-representative case.

I’d like to see this test conducted in a more meaningful manner. As I alluded to above, a full week with all of the IT staff working from home would provide a more meaningful result. My productivity was slightly dependent on my workstation at the office remaining online, though I could recover from that if I needed to. It would just involve finding by accident all of the packages I’ve installed at work that I don’t have installed at home. I’m interested to see if there are any follow-up efforts.